Initial Opinion: We will issue our opinion once instructed and our software has been completed. (Subject to permissions and contract).
Our opinion will be researched, and we will examine every document in order to establish any regulated breaches, contentious issues and areas of potential mis-selling. (CPR35 report)
An in-depth report will be produced and can be used within your complaint.
Several areas we investigate are listed below but this is not an exhaustive list of client questions:
Mortgage advice given to consumers by advisers must comply with the statutory principles of Treating Customers Fairly (TCF). This aims to help customers fully understand the features, benefits, risks and costs of the financial products they buy. It also aims to minimise the sale of unsuitable products by encouraging best practice before, during and after the sale.
The legislation: makes the following very important statement – “A firm must pay due regard to the interests of its customers and ‘treat them fairly’ “.