Complaints Procedure

Contact information

Eddie Marshall (t/a Financial Expert Witness)

Company House Registration number 07446854

Head Office:

20 Garrick Lane
New Waltham
Grimsby
North East Lincs
DN36 4WD

Switchboard: 01472-826-130

Complaints Procedure

Eddie Marshall (t/a Financial Expert Witness) is an independent mortgage auditor and is not acting as a claims manager or involved in the claims process. We treat all complaints very seriously.

In the event of any complaint, the complaints manager will endeavour to address any issues promptly, professionally and efficiently.

Financial Expert Witness have a complaint handling process in place and will endeavour to deal with issues on receipt.

There is a dedicated phone line for communication: 01472-826-130

The complaints handling procedure is outlined as follows

Financial Expert Witness are independent mortgage audits

Registered in England & Wales Company number Office address:  20 Garrick Lane, New Waltham, Grimsby, N E Lincs, DN36 4WD.

Complaints Manager at Financial Expert Witness, of 20 Garrick Lane, New Waltham, Grimsby, North East Lincolnshire, DN36 4WD is Eddie Marshall (Director)

Alternatively you can email: administrator@financialexpertwitness.co.uk

You may make an appointment to attend in person. Our Complaints Manager will investigate your complaint. He has our authority to respond to your complaint.

He may refuse to hear your complaint if you have delayed more than 6 months after becoming aware of the facts which give rise to your complaint. He will send you a written or electronic acknowledgement of your complaint within five working days from the date you complained and will tell you how the complaint will be investigated.

He will then write to you within 4 weeks either with a final response to your complaint or with an explanation as to why he is not able to resolve your complaint. In the latter case he will write to you again within a further 4 weeks either with a final response to your complaint or a holding response with an explanation as to why he is still not able to resolve your complaint and he will tell you when he expects to contact you again. (This will be within eight weeks of your initial complaint).

By the end of eight weeks from receipt of your complaint, the compliance manager will either send you a final response letter or will explain that he is not in a position at this stage to make a final response, giving reasons for any delays, and will indicate when he will be in a position to make a final response.

In the latter case he will tell you that if you are dissatisfied with the delay you may seek further independent advice.

Information Commissioner

Information Commissioner's Office DATA registration Z2479595. Website: http://www.ico.gov.uk/.

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