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Mortgage Auditors Training & Support

Professional negligence and mortgage mis-selling – bespoke training to suit your company.

Our training and programs are individually tailored to suit your needs.


This program will cover the sales process from enquiry stage, types of business to look for, issuing packs, terms of business, letters of authority, compliance, filtering enquiries and collating information to package in preparation for audit.

Pre audit:

Role play, taking on new business, establishing loss and negligence, client statements and questioning, FSCS, FOS, Litigation consideration, establishing quantum, submissions and requirements.

Post audit:

Audit concluded, quality checking process, compliance established and route to be taken, preparation of documents and package in readiness for complaint to be issued.

Issuing factual evidence, historic lenders available at the time of application, credit searches, statement, causation, summary of the complaint, going to court, expert witness, CPR 35 compliant.

Letter before action challenging:

Appropriate letters to be issued to all parties, non-generic complaints and personalised to suit individual cases.

Response process:

Dealing with broker, lender, network acceptance of negligence, dealing with third party’s solicitors, FSCS, FOS and clients, confirming award.


Closing files, storage, other business.

Workflow packages:


Domain names (Available to lease)

  • MCOB regulation – brokers and networks.
  • MCOB regulation – lenders.
  • MCOB – the regulation.
  • MCOB – Buy to lets.
  • ICOB – the regulation.
  • MCCB – the mortgage code.
  • FCA requirements for mortgage sales advice.
  • FCA regulation regarding responsible lending.
  • FCA Principles.
  • Back office case tracking – Mortgage auditors.
  • Web based portal software traffic light instant decisions.
  • Subprime lending.
  • Debt consolidation.
  • FOS submissions.
  • FSCS – submissions.
  • Litigation – submission.
  • Professional negligence – wrong products.
  • Self-certification.
  • Mortgage auditing value of the report.
  • Expert Witness reports and statement.
  • Loss & negligence.
  • ATE Insurance suppliers.
  • Counsels Opinion.

We are available to train nationwide, group training, processing, guidance, on-going support and workflows available.

This list is not exhaustive and we can cater for bespoke and white labelled requirements.

All our auditors and trainers are fully qualified, whole of market mortgage specialists with full qualifications and certificates.

Complete the call back box below for further information.

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